These two pillars are at the heart of how we work, they are woven into Hoshin Kanri which is the business planning process used across Toyota. Hoshin means ‘setting a direction’ and Kanri means managing. You’ll find The Toyota Way integrated in corporate and business unit hoshins and people’s individual hoshins (performance plans).
Our shared behaviours
The success of TFA is built on the achievements of talented people who are supported, skilled and motivated to do great things for our guests. The TFA behaviours is a framework to discuss and assess how we do things, not just what we do. It’s aligned to four core elements where the Customer is the central focus of our organisation’s efforts. The behaviours also form part of people’s individual hoshins along with performance and development goals.
We value these behaviours because they support us all in TFA to:
- Retain guests for life though customer focus and collaboration.
- Create sustainable value for our guests by being agile and innovative.
- Lead, inspire and empower by doing our best.
- Deliver excellence by taking ownership and influencing others.